2020 FREQUENTLY ASKED QUESTIONS:
Do you have a service minimum that must be reached to book with your team?
Yes- we do. We require that hair services must reach $300 to book a hairstylist and $300 to book a makeup artist. The travel fee is not included in this total.
Do you travel to our venue?
Our team can travel to your venue, hotel, home or whatever location you choose to get ready in. We also have our own bridal suite in our salon in Westfield, MA but this is only available on a first come, first serve basis.
Do you charge a travel fee?
If your location is within a 30 mile radius of our salon in Westfield, we do not charge a travel fee. Any locations beyond this distance are subject to a fee depending on the milage.
How many stylists will be working with my wedding party?
If minimums are reached for both hair and makeup, then two stylists will be provided. For any parties of 10 or more, an additional stylist can be requested. If the party is less than 10 people and you would like to request additional stylists, we may be able to add on assistance for a fee, provided that there are more stylists available.
How long does everyone’s services take?
Each service takes approximately 45 mins per person, with two people receiving services at once, plus additional time for set up, break down, and touch ups. An exact schedule will be drafted after your trial.
How do we pay for services? Can we pay separately the day of the wedding?
Once all services are finalized, we send out a breakdown of everyone’s charges per person. However, we collect the remaining balance as one lump sum before the day of the wedding. We do not take individual payments and any arrangements for payment can be made between members of the party.
What if someone wants to add on lashes and/or airbrush makeup the day of the wedding? Is this possible?
Yes- although we prefer this to be all settled up before the wedding day, we do our best to accommodate any last minute additions. We can accept cash payment the day of the wedding.
What is the process of booking a wedding with your team?
To officially put a hold on your date we require a deposit of $100. It is non-refundable but applies towards your final balance.
Do you recommend booking a trial? How much are they and when should I book?
Yes- absolutely! We love to meet you at your bridal trial and go over your vision for your big day. The cost of the trial is $100 dollars and we recommend booking the trial no longer than 1-2 months before the wedding. This way, all of your details are finalized and your vision is fresh in the minds of your stylists.
Can I have a trial before I pay the deposit?
Although we don’t recommend this, we do understand that it works best for some people. If you wish to have your trial first to see if we are a good fit, it must be within a month of inquiring about the date for us to hold the date temporarily. You can not hold the date for more than 4 weeks without a deposit. You can not hold the date for more than a week without a deposit or booking a trial.
Can my family members come to the trial or book one also?
Bring anyone you would like to the trial! And yes, if they would like a trial as well we are happy to book one at the same cost.
Does the deposit cover the cost of the trial? Or can the trial cost be factored into our wedding service total?
No- the bridal trial is a seperate salon service and the deposit can not be used towards your appointment. It is also not included in your day-of services and is not a factor when trying to reach our minimum.
How should we prepare for the trial and wedding day services?
We ask that everyone have clean, dry hair and no makeup on unless otherwise noted.